ESET Uninstaller - SAFE MODE 1.0.0

1. Download the ESET Uninstaller and save it to your computer.

2. Restart your computer in Safe Mode.

   Start Windows in Safe Mode to run ESET Uninstaller Tool

   You must start Windows in Safe Mode to run the ESET Uninstaller tool. If you start Windows in Normal Mode, ESET Uninstaller will not proceed:

   Figure 1-1

   Windows 11 users with Microsoft account

   If you are using Windows 11, logged in to your Microsoft account, and attempt to start ESET Uninstaller tool from your Desktop, a "This file cannot be accessed by the system" error message will appear.

   To resolve this issue, move the ESET Uninstaller .exe file from your Desktop to a different folder on your disk that is not synced with OneDrive (for example, Documents in C:\Users\Documents).

   Access Safe Mode on Microsoft Azure or Amazon Virtual Machines

   Microsoft Azure
   Use Serial Console to access Safe Mode on your Virtual Machines.

   Amazon Virtual Machines
   Use Special Admin Console to access Safe Mode on your Virtual Machines.

3. In Safe Mode, double-click the installer file you saved to your computer in step 1 to run ESET Uninstaller tool. If you want to use the Advanced user commands below, open an Administrative command prompt first and then change to the relevant directory.

(To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help and press the Enter key.

• • If you are removing ESET products from bootable media, you will be asked if you want to remove ESET files from each available partition separately.
  • /mode=offline specifies the uninstallation mode for CD and USB drives.
  • /mode=online specifies hard disks. You may rarely need to use the /mode=onlineparameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
  • /force removes all present ESET products and components (including ERA components) without being prompted; run the uninstaller with the /force parameter
  • Sometimes, the ESET Uninstaller tool must be launched by typing ESETUninstaller.exe /reinst into the command line and pressing the Enter key. The ESET Uninstaller utility will prompt you if the switch is necessary.

If you are prompted to use the ESETUninstaller.exe /reinst command, your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere to easily reconfigure them after running the uninstaller tool.

4. Read the warning and type y to confirm.

   Figure 1-2

5. Review the items listed under Installed ESET products. Type the number that corresponds to the ESET installation that should be uninstalled and press the Enter key.

   Figure 1-3

6. Verify that you are uninstalling the correct ESET product from the operating system and type y to confirm.

   Figure 1-4

7. After the ESET Uninstaller tool has finished running, press any key to exit (or type q and then press any key).

8. If needed, run the ESET Uninstaller again until the product is no longer listed under Installed ESET products.

   Figure 1-5

9. Restart your computer in Normal Mode. The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUninstaller.exe file) for future reference.

   Figure 1-6

10. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Since ESET is designed as a security application, in some instances, multiple attempts are required to uninstall the product completely.

• • ESET Smart Security or ESET Smart Security Premium
  • ESET Internet Security
  • ESET NOD32 Antivirus
  • ESET Endpoint Security/ESET Endpoint Antivirus